Customer Service Representative - PlacidWay

Radno mesto: Customer Service Representative
Poslodavac: PlacidWay
Lokacija: Cela Srbija
Stručna sprema: Srednja stručna sprema (SSS) IV
ECDL diploma:
Rok konkursa: 5. mart 2018.
Datum objave: 5. februar 2018.
Tekst oglasa:
PlacidWay is currently looking for experienced Customer Service Representative to expand our team with energetic individuals who are looking to grow with an organization.
The successful candidate will work on a consultative basis to give solutions to our patients/customers in the health market using the latest technology. The ideal candidate will have a proven track record in meeting goals, follow the guidelines, works with minimal supervision; be efficient and proactive in completing tasks; be flexible and demonstrate closing deals skills.
The ideal candidate must have an entrepreneurial mindset, drive and motivation to be successful

Main responsibilities:
•	Analyzing patient requests and understanding their medical needs
•	Researching in database and finding the best solutions that will fit patient medical needs
•	Coordinating patient case with clinics that offer desired treatment
•	Developing a thorough knowledge of all our products and services
•	Manage prospects and a pipeline
•	Organize and maintain customer relationship management (CRM) system and customer correspondence.
•	Using the latest technology for communication such as Skype, WhatsApp, Emails etc. 
•	Working with key accounts to develop business relationship with them and conduct meetings on a weekly basis
•	Providing Online Chat Support to the website visitors on the professional manner
•	Communicate clearly and professionally verbally and in writing
•	Represent the company and its products in an ethical and professional manner
•	Short sales cycle experience
•	Cultivate and maintain good patient/customer relationships
•	Develop partnerships and alliances

Key Requirements:
•	Basic medical background in healthcare is a plus, but not required
•	Sales experience is a plus
•	A minimum of 2-3 years of professional and related field experience.

•	Proven track record in meeting performance objectives
•	Experience working with Key Account Management
•	Experience providing online chat support and conducting professional communication
•	Strong oral and written communication skills are required, as well as basic technical support knowledge and computer skills background
•	Effective listener and understanding patient/customer expectations
•	Ability to quickly establish rapport with Clients in a way that allows for a comfortable consultation.
•	Ability to work remotely, reaching international customer base
•	Shows/practices a commitment to ethical conduct.
•	Works well under pressure and does not waiver in working as a team.
•	Internet savvy to research customer details
•	Availability to work a flexible schedule
•	Fluent in English, both speaking and writing. Other languages like Arabic, Russian, Chinese, etc. are considered a plus
•	Solid computer skills – proficient in Microsoft applications and PowerPoints
•	Strong communications and closing skills.

We are offering
•	Solid initial training
•	Opportunities to grow and develop yourself
•	A friendly environment
•	Long term relationship
•	Performance bonuses based on the results
•	Working in the international environment

Candidate meeting all of the criteria above, please reply to this post with a current copy of your resume and a cover letter in English to demonstrate your written skills to We will not consider submissions received without a cover letter and meeting above-stated criteria.